20+ Customer satisfaction survey questions and free survey template

This example of a CSAT survey helps measure client satisfaction using different types of questions, including NPS question, demographic questions, multiple-choice questions, or open-ended questions.

You can customize these example survey questions template for customer satisfaction and create a questionnaire to include rating scale questions and smiley face questions. Collect customer feedback and evaluate how your respondents feel about your customer service. A great customer experience with good customer support creates a loyal customer for your brand.

1. 1. Product evaluation: Get a pulse of your customers or clients to measure their appreciation levels for your product. Attribute ratings against different qualitative parameters of your product to gather quality feedback and make decisions to improve your product.
2. 2. Service evaluation: Customer service is one of the biggest contributors to client satisfaction and measuring it is vital to any customer-driven organization. This sample survey question template can help you identify areas of improvement in your business services and empower you to act.
3. 3. Open-ended feedback: Open-ended questions explore customer needs and concerns that might be easily overlooked. Our sample free customer satisfaction survey form allows you to collect data in various formats. You can analyze the qualitative data and make the most of your survey responses.